Refund Policy
1. Scope
This Refund Policy applies to purchases of services provided by Rynox Digital.
2. Eligibility for Refunds
Because we provide digital services customised for contractors and incur costs on onboarding, development and support, refunds are offered only under limited circumstances:
- You must submit a written refund request within 14 days of purchase.
- The service must not have been substantially begun (e.g., no custom work carried out or access given).
- You must provide all required information to prove you are eligible.
3. Non-Refundable Services
- Services already fully delivered or substantially executed are not eligible for refund.
- Partial completion of the service does not automatically entitle you to a full refund — instead we may offer a prorated refund or credit.
- Customised work, one-time set-ups, monthly subscriptions started and consumed are not refundable after commencement.
4. How to Request a Refund
To request a refund, contact us at info@rynoxdigital.com with your purchase details, reason for refund and relevant order/invoice number. We will review your request and respond within 14 business days.
5. Refund Processing
If approved, we will process the refund via the original payment method within [X] business days. Please note banks/payment providers may take additional time to process the refund.
6. Subscription & Cancellation
If you’re on a recurring subscription: you may cancel at any time by giving [X] days’ notice. Upon cancellation you will not be billed further, but prior payments are non-refundable unless otherwise stated.
7. Changes to the Policy
We reserve the right to update this policy at any time; any changes will apply to orders made after the revision date.
